F.A.Q.s

Upholstery2How often should rugs be cleaned?

The time frame for cleaning a rug depends on how much traffic it gets. Rugs under regular foot traffic should be washed every 18-24 months. If the foot traffic is heavy (or there are continual pets and kids on the rug, smokers, or people with respiratory illnesses in your home,) then once a year is recommended. If the rug gets light or no traffic and is regularly vacuumed, then closer to 3 years is not unreasonable.

 

How do I determine when it is time to clean my rug?

To determine if it’s time to clean your rug, try these simple tests:

·      Rub your palm on the rug for a few seconds. If your hand becomes dirty, it is time for cleaning.

·      Kneel down on the rug and smells it. If you detect foul odor, it is time to have it cleaned.

·      Lift a rug corner and vigorously shake it up and down once or twice. If you see a dust cloud forming, it is definitely time for a cleaning.

·      With the rug facing up, fold a corner of the rug back, away from the pile, to expose the base of the fibers. Have the rug professionally cleaned if there is dirt deep in the pile.

 

Do you do estimates on site?

Yes. When we pick up your rug we will take photos, complete a condition report, and give you an estimate.  However, once your rug arrives at our facility we do a closer scrutiny inspection. If in the closer scrutiny inspection there are areas of concern we will provide a revised cleaning estimate by phone or e-mail.

 

Upholstery3How can I get an estimate of cost?

Our cleaning is priced by the square foot. You can call or e-mail and we will give you a quote.

 

Do you offer pick-up and delivery?

Yes. We offer pick-up and delivery in the Atlanta metropolitan area. Our drivers will arrive either at the appointed time, or within thirty minutes after. You will not need to wait all day.

 

Do you charge for pick-up and delivery?

Yes and no. Pick-up and delivery in the Atlanta metropolitan area is generally at no charge for orders of $100 or more. There are charges for pick-up and delivery outside the metro area. Please contact us for details.

 

Do I need to move furniture off of my rugs prior to arrival?

We will gladly move most furniture pieces to safely retrieve your rug; however, some particularly heavy pieces, such as pool tables and pianos need to be moved prior to our arrival. We also request you remove all small breakable items from the tops of all furniture that will need to be moved.

 

Upholstery4How long will it take to get my rug back?

It takes between 4 to 7 business days, depending on the cleaning being done. For your convenience, we will be happy to schedule a delivery date and time when we pick up your oriental or area rug.

 

Do you sell rug pads?

Yes. We do sell rug pads that we can customize to fit your oriental or area rug.

 

Can rugs really be washed?

Yes rugs can be washed. It is the best way to remove as much soil as possible.

 

Won’t they shrink?

Shrinkage can be an issue, but it’s fairly rare and there are usually ways to remedy the problem. Nearly all hand woven rugs are washed when they come off the loom. Your rug was almost certainly washed after it was woven.

 

Upholstery5Can stains be removed?

Yes. Most stains can be removed. The type of stain, and what has been done to it already, can make a big difference. Some of the worst-looking stains (red wine, food dyes, coffee, urine) can be easy for a professional cleaner to remove.

 

Do you guarantee stain removal?

If a stain has not affected the fibers permanently, we have a much higher chance of removing it.

Please call us as soon as you notice the stain since taking care of it as early as possible increases our chance of success.

 

 Can I clean or spot clean my own rugs?

Yes. Regular maintenance can keep your rug looking its best and extend the time between professional cleanings. It is possible to remove some spots and stains at home but you have to be careful. Call us and we will help you decide what to do.

 

Can you remove all the pet urine from my rug?

Although we can remove all the urine and pet waste from the rug by cleaning it thoroughly, the stain may still be present.

 

Why should I have my upholstery professionally cleaned?

80% of the dust and dirt brought into the home can end up in your carpeting, rugs, furniture and other upholstered fabrics. It is highly recommended that upholstery be cleaned regularly. Having your upholstery cleaned helps to prevent damage and ensure longevity.

 

Upholstery6How often should I clean my upholstery?

It is recommended by manufacturers that upholstery be cleaned every 12 to 24 months.  Sometimes professional cleanings are required more frequently depending on the use and soil exposure as well as the location of the upholstery.

 

How do I maintain my upholstery between professional cleaning?

Regular vacuuming and spotting will help in maintaining your upholstery and prevent premature wear.

 

How long will it take for my furniture to dry?

Your upholstery will be dry to the touch before we leave your home.  We use special equipment to help facilitate drying.  However, we ask that you re-frame from sitting on the furniture for 12 to 24 hours.